Not too many government departments can operate these days without some social media presence that allows public notices and customer engagement to occur. Services Australia is one such agency that relies on an effective social media presence to enable its public facing function for the delivey of advice, services and payments for social, health and child support. So this week we look at a Request for Tender (RFT) issued by Services Australia looking to establish a panel of service providers that can provide Media Services relevant to the agencies operations.
The scope of services is separated into five discrete Categories of Service as follows:
(a) media and social media monitoring
(b) media analysis
(c) social media response management and customer engagement
(d) social media publishing; and
(e) professional media services
However, note that tenderers can choose to supply against one or more of the Categories of Service, as each category will be evaluated separately. Key aspects of the evaluation will be the tenderer’s demonstrated experience in undertaking similar work as verified by a referee.
The panel is expected to operate for 3 years with potential options for extension up to a further 2 years. The RFT closes on 4 October 2022.
