Over the past 70 years Hearing Australia has developed a rich history of helping Australians with hearing loss and is now recognised as a world leader in the delivery of research and hearing services. The past two years has seen a shift in the delivery of health services to accomodate the pandemic’s restrictions. To follow suit and in the spirit of promoting choice and competition in service delivery Hearing Australia is looking to invest in Telehealth services to create easier and more flexible pathways to care for clients. So this week we look at an Expression of Interest for Telehealth Services issued by Hearing Australia.

The national response to COVID19 has normalised Telehealth as a service delivery mode and Hearing Australia intends to continue to lead the charge in Telehealth service delivery. Hearing Australia is currently replacing five of its key business systems with the Microsoft Dynamics 365 Platform. The organisational objective is to streamline business processes to create a unified system. A Telehealth Product must be able to be incorporated into the completed system.
Delivering high quality hearing services requires Audiologists to access applications developed by select hearing device manufacturers, including Signia or Phonak. These applications facilitate the delivery of hearing health services at a distance and expand the breadth of clinical services Hearing Australia might deliver via Telehealth. So, a consideration for these Telehealth requirements will be the interoperability or integration of a product with select hearing device manufacturers, so the service can be delivered end-to-end without moving between applications and increase the clinical scope of remote services.

Suppliers will also be required to provide training on the new system that includes:

• For all users (Internal)

• Product Training for Technical personnel:

• Platform Support and Maintenance

This EOI will explore the technical options available within a range of between $200,000 to $400,000. Responses may include cost of the Telehealth product and project management to deliver on a proof of concept, as well as other ancillary costs.

Submissions received by the designated contact before the close date 1 July 2022 will be considered against the following priorities.

1. Ability to respond to System Requirements

2. Ability to work within Existing Digital Landscape

3. Ability to respond to Security/Governance requirements

4. Demonstrated financial viability and stability

5. Meets regulatory and compliance obligations

6. Deliver proof of concept within existing budget

7. Demonstrated sustainability initiatives

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